Frequently Asked Questions

COVID-19 (Coronavirus) Impact

What happens if my event is cancelled?

What happens if my event is postponed?

General

What is the secondary ticket market?

How does Beeyay work?

What is a two-way market?

Can I trust Beeyay?

Buying Tickets

How do I buy tickets?

What is a Buy Listing?

I can't find the tickets I'm looking for

I can't find the event I'm looking for

Why are some tickets more than face value?

How do I know the tickets are genuine?

Why do my tickets have someone else's name on them?

Why have I received different seat numbers to the ones I purchased?

Why haven't I received my tickets yet?

Can I change my delivery address?

Can I change my card details?

Where do the tickets on your site come from?

What is a 'trader'?

Is it legal to re-sell tickets in the UK?

Do Beeyay sell tickets?

What are the Advanced Features?

What are paper tickets?

What are e-Tickets?

What are mobile tickets?

What is the Beeyay Guarantee?

There is a problem with the tickets I've received

I was denied entry at the venue

Selling Tickets

I have some spare tickets, how do I sell them?

What is a Sell Listing?

I've sold my tickets, how do I deliver them to my buyer?

When will I be paid for my sale?

Can I change my payment details?

I can't fulfil my sale, what do I do?

What are the Advanced Features?

What are paper tickets?

What are e-Tickets?

What are mobile tickets?

What is the Beeyay Guarantee?